Refund Policy
30-Day Return Policy
You have 30 days from the receipt of your item to initiate a return if you’re not satisfied.
Return Conditions
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Item must be in its original condition: unworn/unused, with tags, and in original packaging.
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Receipt or proof of purchase required.
Initiating a Return
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Contact us at support@ydde.no to start the process.
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Returns should be sent to: Lerstadvegen 24, 6015 Ålesund, Norway.
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A return shipping label and instructions will be provided upon acceptance.
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Note: Returns without prior request will not be accepted. Return shipping costs are 150 nkr.
For any return inquiries, reach out to support@ydde.no.
Damages and Warranty
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We offer a 2-year warranty against manufacturing defects. Notify us within 2 months of discovering any defects.
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Warranty does not cover damages from misuse or non-manufacturing related issues.
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Contact us immediately if your order is defective, damaged, or incorrect upon arrival.
Exceptions
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No returns on perishable, custom, personal care goods, hazardous materials, flammable liquids/gases, sale items, or gift cards.
Exchanges
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For exchanges, return the item and make a separate purchase for the new item.
European Union Customers
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EU customers have a 14-day cooling-off period for returns, no justification needed.
Refunds
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Upon receiving and inspecting your return, we will inform you about the approval status of your refund.
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Approved refunds are processed within 10 business days to the original payment method.
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For delays beyond 15 business days post-approval, contact support@ydde.no.
